Common Issues

Solutions for frequently encountered problems

GPU processing not working

Symptoms:

  • •Filters not applying
  • •"WebGPU not supported" error
  • •Slow performance

Solutions:

  1. Update your browser to the latest version
  2. Make sure hardware acceleration is enabled in browser settings
  3. Try using Chrome or Edge for best WebGPU support
  4. Check if your GPU drivers are up to date

AI response is slow or fails

Symptoms:

  • •Long loading times
  • •Request timeout errors
  • •Empty responses

Solutions:

  1. Check your internet connection
  2. Try a different AI model
  3. Reduce the length of your message
  4. Clear browser cache and refresh
  5. If issue persists, our servers may be experiencing high load

File upload fails

Symptoms:

  • •"File too large" error
  • •Upload stuck at 0%
  • •Unsupported format error

Solutions:

  1. Check file size limits (Images: 20MB, Videos: 500MB)
  2. Ensure file format is supported
  3. Try a different browser
  4. Disable browser extensions that might interfere

Login issues

Symptoms:

  • •Can't log in
  • •Session expired frequently
  • •OAuth errors

Solutions:

  1. Clear browser cookies and cache
  2. Try logging in with a different method
  3. Ensure third-party cookies are enabled
  4. Check if your account email is verified

Video playback issues

Symptoms:

  • •Video won't play
  • •Black screen
  • •Audio but no video

Solutions:

  1. Try a different video codec (H.264 recommended)
  2. Reduce video resolution
  3. Update browser codecs
  4. Check if video file is corrupted

Related

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